SHIPPING POLICY

Last Updated: September 24, 2026

At AD | ICONIQ, every order is prepared with care. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

ORDER PROCESSING

Orders are processed after payment has been successfully authorized and the order has been accepted by AD | ICONIQ.

Processing time may vary depending on the product, availability, order volume, destination, and fulfillment requirements.

Certain products may require additional processing time, including:

• Made-to-order merchandise

• Limited-edition releases

• Custom or personalized products

• Products fulfilled by specialized manufacturing or fulfillment partners

• Orders placed during launches, promotions, holidays, or periods of high demand

Processing time is separate from shipping or transit time.

Once your order has shipped, you will receive a shipping confirmation when tracking information is available.

SHIPPING RATES

Available shipping methods and applicable shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery destination

• Package weight and dimensions

• Products ordered

• Selected shipping service

• Available carrier rates

The shipping rate displayed and accepted at checkout will apply to your order unless an adjustment is required because of an address or order issue requiring customer authorization.

Any free-shipping promotion, when offered, will be subject to the terms displayed with that promotion.

DELIVERY ESTIMATES

Estimated delivery dates and transit times provided during checkout or through tracking information are estimates only and are not guaranteed, unless a particular service is expressly identified as guaranteed.

Delivery may be affected by circumstances outside the reasonable control of AD | ICONIQ, including:

• Carrier delays

• Severe weather

• Customs processing

• Transportation disruptions

• Holidays

• High-volume periods

• Incorrect or incomplete addresses

• Local delivery restrictions

• Events beyond our reasonable control

AD | ICONIQ is not responsible for carrier or customs delays outside our reasonable control.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address associated with your order after shipment.

Please allow time for the carrier's tracking system to activate after receiving your shipping confirmation.

Carrier tracking information may occasionally take additional time to update.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

If you discover an error, contact Client Services as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Additional shipping charges resulting from an incorrect or incomplete address, where permitted by law, may be the customer's responsibility.

MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally be fulfilled from different locations or by different fulfillment partners.

As a result, items from the same order may:

• Arrive in separate packages

• Have different tracking numbers

• Arrive on different dates

Receiving one package does not necessarily mean the remainder of your order has been lost or omitted.

You will not be charged additional shipping solely because AD | ICONIQ chooses to divide an order into multiple shipments after checkout.

INTERNATIONAL SHIPPING

International shipping availability depends on the destination and will be shown during checkout.

International orders may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage charges

• Customs processing fees

• Other charges imposed by the destination country

Unless expressly stated otherwise during checkout or required by applicable law, these charges are not included in the product price or shipping charge paid to AD | ICONIQ and may be the responsibility of the recipient.

AD | ICONIQ does not control customs authorities or the amount of duties, taxes, or import charges imposed by a destination country.

International customers are responsible for ensuring that products ordered may legally be imported into their destination.

Customs processing may also extend estimated delivery times.

LOST OR MISSING PACKAGES

If your tracking information indicates that a shipment has been lost in transit or has stopped updating for an unusual period, contact Client Services.

We may ask you to provide your:

Order number
Shipping address
Tracking number

We will review the available shipping information and, where appropriate, work with the applicable carrier or fulfillment provider to investigate.

The resolution of a lost shipment may depend on the circumstances, carrier investigation, shipping service, and applicable law.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check all entrances and secure delivery areas.

3. Check with household members, building management, reception, concierge, or neighbors where appropriate.

4. Allow a reasonable period for carrier tracking and physical delivery records to synchronize.

5. Contact the carrier when appropriate.

6. Contact AD | ICONIQ Client Services if the package remains missing.

We will assist in reviewing the shipment and available delivery information.

A carrier's “delivered” status does not automatically determine the outcome of every claim. Claims will be reviewed based on the available information and applicable law.

DAMAGED PACKAGES

Please inspect your order promptly after delivery.

If your merchandise arrives damaged, defective, or incorrect, contact Client Services as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the merchandise

• Photographs of the packaging when relevant

• The shipping label when requested

Please retain the original packaging until your claim has been reviewed.

Approved claims involving merchandise damaged in transit, defective merchandise, or an incorrect item will be handled in accordance with our Returns & Refunds Policy.

RETURN SHIPPING

Shipping an order back to AD | ICONIQ is governed by our Returns & Refunds Policy.

For standard returns involving size, fit, color, preference, or change of mind, the customer is responsible for return shipping costs.

If we provide a prepaid return label for a standard return, the cost of that label may be deducted from the final refund.

When an authorized return results from an error by AD | ICONIQ, including an incorrect item, verified manufacturing defect, or merchandise received damaged, AD | ICONIQ will cover the authorized return shipping cost.

Do not independently return merchandise without first obtaining return authorization.

ORIGINAL SHIPPING CHARGES

Original shipping and delivery charges are generally non-refundable when an eligible product is returned because of size, fit, color, preference, or change of mind.

If the return results from an error by AD | ICONIQ, or applicable law requires otherwise, eligible shipping charges will be handled accordingly.

ORDER CANCELLATIONS

Contact Client Services as soon as possible if you need to request an order cancellation.

We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once an order has entered processing, production, or fulfillment.

Orders that have already shipped cannot be canceled and must instead follow the applicable return process.

CLIENT SERVICES

For shipping, tracking, delivery, or order assistance:

Email
premiere@escandalalafiesta.com

Customer Care
+1 (305) 457-2164

For partnerships, wholesale, press, collaborations, and other professional matters:

Business Inquiries
+1 (832) 283-5287

AD | ICONIQ

777 Bateswood Dr, Suite 82
Houston, TX 77079
United States

AD | ICONIQ
BY ADRIANO DOLCE

Wear Higher Frequencies.

RETURNS & REFUNDS

At AD | ICONIQ, every piece is created and selected with intention. We want you to feel confident in every purchase. If something isn’t right, our Client Services team is here to assist.

30-DAY RETURN POLICY

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, merchandise must be:

• Unworn and unused

• In its original condition

• Free from alterations, damage, stains, odors, or signs of wear

• Returned with all original tags attached

• Returned in its original packaging

• Accompanied by a receipt or valid proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

REQUESTING A RETURN

Before sending any merchandise back, you must first request and receive return authorization from AD | ICONIQ.

Contact Client Services:

premiere@escandalalafiesta.com
+1 (305) 457-2164

Please include your order number and the item(s) you wish to return.

Once your return has been approved, we will provide detailed return instructions and the appropriate return destination.

Items returned without prior authorization will not be accepted.

The appropriate return address will be provided with your return authorization. Please do not send merchandise to our corporate or correspondence address unless specifically instructed by Client Services.

RETURN SHIPPING COSTS

For standard returns, including returns related to size, fit, color, preference, or change of mind, the customer is responsible for all return shipping costs.

If AD | ICONIQ provides a prepaid return shipping label for a standard return, the cost of that label may be deducted from your final refund amount. Any applicable deduction will be communicated as part of the return process.

AD | ICONIQ will cover return shipping costs when the return is the result of our error, including:

• An incorrect item being shipped

• Merchandise arriving damaged

• Merchandise arriving with a verified manufacturing defect

Customers should not independently purchase return postage for a damaged, defective, or incorrect order before contacting Client Services. We must first review and authorize the return in order for AD | ICONIQ to cover the applicable shipping costs.

Original shipping and delivery charges are non-refundable, except when the return results from an error by AD | ICONIQ or when otherwise required by applicable law.

We strongly recommend using a trackable shipping service when returning merchandise. AD | ICONIQ is not responsible for unauthorized returns or return packages lost in transit before they are received by the designated return facility.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us promptly at premiere@escandalalafiesta.com.

Include your order number and clear photographs of the merchandise and packaging when applicable. Our team will review the issue and determine the appropriate resolution.

For approved claims involving an incorrect, damaged, or defective item, AD | ICONIQ will cover the authorized return shipping cost.

NON-RETURNABLE ITEMS

For hygiene, personalization, and product-integrity reasons, certain merchandise may be designated Final Sale or otherwise ineligible for return.

The following cannot be returned unless received damaged, defective, or incorrect:

• Personalized or custom-made products

• Gift cards

• Items explicitly marked Final Sale

• Items that have been worn, washed, altered, damaged, or used

• Items missing original tags or packaging

• Certain intimate apparel, underwear, swimwear, or other hygiene-sensitive merchandise where indicated on the product page

Eligibility may vary by product and applicable law.

SALE ITEMS

Items explicitly marked Final Sale are not eligible for return or exchange, except where otherwise required by applicable law.

A discounted price alone does not make an item Final Sale unless it is identified as such at the time of purchase.

EXCHANGES

We currently process exchanges through a return and new purchase.

To secure a different size, color, or style, request a return for the original item and place a separate order for your preferred item.

Return shipping costs for size, color, fit, or preference-based exchanges are the customer's responsibility.

Availability cannot be guaranteed while a return is being processed.

EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL

For qualifying orders shipped to customers in the European Union, applicable consumer law may provide a 14-day right of withdrawal.

Where this right applies, eligible customers may cancel or return qualifying purchases within the legally prescribed period without providing a reason.

Unless otherwise required by applicable law, customers exercising a change-of-mind withdrawal may be responsible for the direct cost of returning the merchandise.

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

REFUNDS

Once your return is received, it will be inspected.

We will notify you when your return has been reviewed and whether your refund has been approved.

If approved, the eligible refund amount, less any applicable return shipping costs or authorized deductions, will be issued to your original payment method within 10 business days of approval.

Financial institutions and payment providers may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact premiere@escandalalafiesta.com.

CLIENT SERVICES

For questions regarding returns, refunds, damaged merchandise, or order assistance:

Email: premiere@escandalalafiesta.com
Phone: +1 (305) 457-2164

AD | ICONIQ
BY ADRIANO DOLCE

Wear Higher Frequencies.